Frequently Asked Questions
What Is the Product Quality Like?
Visit the About BasedCreations page in the menu for information on each product we offer.
How Long does Shipping Take?
We use a print-on-demand model to allow us to have more designs on the website. Printing usually takes 1-4 days depending on the order size, then another 1-2 weeks to deliver the order. We generate an approximate delivery date when the order is placed. Contact us if you want to find it out :)
Where do you Ship to?
We ship worldwide. However, we are currently offering free shipping to the U.S (New as of june 2022: shipping costs are included in the price of the products)
How is shipping priced?
Certain countries have higher shipping and fulfillment costs. Shipping is calculated based on the destination country, but will always be free to the U.S
We currently do not do returns or exchanges due to our current print-on-demand model. Be sure to order the correct size according to the sizing guides with each product. However, we guarantee you will not be disappointed with your Based drip, but if something is wrong with the order you’ve received, please email firstname.lastname@example.org to arrange compensation.
Occasionally the print on our products may come off after a wash (very rare). If this happens, email us with a picture of the defect and your order number and we can send you a new shirt or refund the price of the item.
Other Common Problems
If you order the wrong size shirt, email us as soon as possible and we can change the order. We do print shirts on demand to allow for our massive catalogue, so once they are printed the order can no longer be changed.
Certain items may ship separately. If you receive an incomplete order, expect the remaining items to come soon after. If you have any other concerns, email us.
Usually there is adequate time to change this. Just email us as soon as possible to change the shipping address.